FAQ'sUpdated a year ago
Q: Why is my promo code not working?
A: Most promotional codes require the user to be logged in to their Storelli account and are case-sensitive. Many codes are single-use and can only be used for one order per customer.
Q: How long will it take for my payment to be refund refunded after my gear is returned?
A: Refunds take about 3 days to process. Returns are processed on a weekly basis. If you return an item more than two weeks ago and don’t see money back in your account, please reach out to [email protected] and we’ll look into the issue.
Q: Why can’t I see a size or product that you carry?
A: Storelli.com will reflect all products that are currently in stock. Sizes that are out of stock cannot be selected or ordered from our site.
Q: How to remove the protective film in the gloves?
A: This video may help you when it comes to removing those protective films. Click HERE
Q: How to take care of gloves to prolong longevity?
A: This article may help you when it comes to taking care of your gloves. Click HERE
Q: Can I return an item that was delivered more than 30 days ago?
A: Although we do not accept returns for orders delivered more than 30 days prior to a request, if the item is unused and in its original packaging, we may make an exception and offer store credit for the item or a partial refund. Please contact us HERE for these requests.
Q: What types of shin-guards are compatible and fit with the BodyShield Leg Guard/Leg Sleeve?
A: Almost all SLIP-IN shin-guards are compatible with our BodyShield Leg Guards and Leg Sleeves. The only shin guard we know of that does not fit in the shin guard sleeves is the C6 Agility (Max Variation). However, you can use the C6 Agility (Max Variation) with our Leg Guard by putting C6 outside/on top of the sleeve or underneath the entire Leg Guard.
* Leg Guard/Sleeve pocket Dimensions
- Youth Medium: 8 inches long by 4 inches wide
- Youth Large: 9 inches long by 4.5 inches wide
- Adult Medium: 10 inches long by 5 inches wide
- Adult Large: 11 inches long by 5.5 inches wide